We’ve added an article discussing how to assess your soon to be web hosts support team. Here’s an excerpt:
Nothing is worse that spending money on support that isn’t always open when you need it and where you can’t understand the support personnel. And if you’ve ever had to deal with a long wait time while a critical feature or aspect of your company website is down you’ll know how important fast response times are. If your host can’t get to you in under a few minutes then you’d best be prepared for frustration on those days when everything seems to be going wrong. Fast, free, and intelligible support should become your mantra.